“Miss Cynthia provides etiquette training to our staff and has quickly become a part of our Staff Training Rotation.”
— Mrs. Amy Beardsley-Comerer, Clubhouse Manager, The Country Club of Rochester
Fine dining establishments know service is the most important part of an elegant meal, and wait staff are front linesmen who carry their reputation in all they do. Our full-day class teaches wait staff to be gracious, a whisper in the wind, detail oriented, and calm under pressure. We teach there is only one goal in mind… to create a delightful experience that will influence guests to return again and again.
Our full-day class includes:
Module 1: Impeccable Image
Crips uniforms, white gloves, polished name tags and a smile that shines are essential elements of one in service. In this one hour module, we discuss the importance and value in appearing well, and the consequences of failing to do so.
Module 2: Social Grace
Warm greetings, posture, poise, deportment, entrances, exits, and gracious phrases make a lady or gentleman server. In this ninety minute module, you will learn how to seat guests, deal with dissatisfaction, and remain calm and polite.
Module 3: Dining Tutorial
Our Wait Staff program includes a two-hour dining tutorial. Enjoy a four-course lunch as you receive course by course instruction from Miss Cynthia. Seasonal Menu
Our dining tutorial includes:
- Dining History
- Navigating a Four-course Place Setting
- Proper Use of Cutlery
- Dining Styles: American, British, Continental
- International Silent Service Code
- Table Manners
- Handling Faux Pas
- Interaction with Guest
Module 4: Place Settings
Guests cannot navigate their dinner if their place setting is incorrect. This one hour module will teach you, or refresh your place setting skills as we set 1-course and 6-course place settings, paying close attention to how to handle cutlery.
Module 5: Serving Etiquette
In this ninety minute module, we visit the rules of service etiquette. Learn the correct way to serve guest, read the International Silent Service Code, and avoid service faux pas. We will discuss what to do when things go wrong.
Upcoming Wait Staff Training Events