Wait Staff Training

“Miss Cynthia provides etiquette training to our staff and has quickly become a part of our Staff Training Rotation.”

— Mrs. Amy Beardsley-Comerer, Clubhouse Manager, The Country Club of Rochester

Fine dining establishments know service is the most important part of an elegant meal, and wait staff are front linesmen who carry their reputation in all they do. Our class, held at The Century Club, teaches wait staff to be gracious, a whisper in the wind, detail oriented, and calm under pressure. We teach there is only one goal in mind… to create a delightful experience that will influence guests to return again and again.

Basic Course

Module 1: Impeccable Image

Crips uniforms, white gloves, polished name tags and a smile that shines are essential elements of one in service. In this one-hour module, we discuss the importance and value in appearing well, and the consequences of failing to do so.

Module 2: Social Grace

Warm greetings, posture, poise, deportment, entrances, exits, and gracious phrases make a lady or gentleman server. In this ninety-minute module, you will learn how to seat guests, deal with dissatisfaction, and remain calm and polite.

Module 3: Place Setting

Gusts cannot navigate their dinner if their place setting is incorrect. This one-hour module will teach you, or refresh your place setting skills as we set 1-course and 4-course place settings, paying close attention to how to handle cutlery.

Advanced

Module 1: Dining Tutorial

Our Wait Staff program includes a ninety-minute dining tutorial at Max of Eastman Place, 25 Gibbs Street. Enjoy a four-course lunch as you receive course by course instruction from Miss Cynthia. Seasonal Menu

Our dining tutorial includes:

• Dining History
• Navigating a Four-course Place Setting
• Proper Use of Cutlery
• Dining Styles: American, British, Continental
• International Silent Service Code
• Table Manners
• Handling Faux Pas
• Interaction with Guest

Module 2: Advanced Place Settings

Guests cannot navigate their dinner if their place setting is incorrect. This one-hour module will teach you, or refresh your place setting skills as we set 4-course and 6-course place settings, paying close attention to how to handle cutlery.

Module 3: Advanced Serving Etiquette

In this one hour module, we visit the rules of service etiquette. Learn the correct way to serve guest, read the International Silent Service Code, and avoid service faux pas. We will discuss what to do when things go wrong.

Upcoming Wait Staff Training Events